User Registration Agreement and Privacy Policy
Please read the following terms carefully before registering for or using the Platform. By checking the box and submitting your registration, you confirm that you have read, understood, and agreed to this Agreement and Privacy Policy.
I. User Registration Agreement
1. About This Agreement
By completing registration and signing in to your account, you are deemed to have read, understood, and agreed to all terms of this Agreement. Do not register if you disagree.
2. Account Registration and Security
You must be a natural person with full legal capacity. Minors may use the Platform only with the consent of a guardian.
Provide truthful and accurate registration information, and update it promptly when it changes.
You must safeguard your account and password and are responsible for all activity under your account. Contact customer service immediately if you discover unusual account activity.
You may not lend, rent, or sell your account, or maliciously register multiple accounts.
Where required by law or transaction security needs, the Platform may require identity verification. Refusal to provide it may limit access to certain features.
3. User Rights and Obligations
Your rights:
- Browse products, place orders, and receive delivery and after-sales services
- Review, inquire about, and submit complaints regarding products and services
- Use coupons, points, and membership benefits in accordance with applicable rules
- Access and correct personal information and apply to close your account as permitted by law
Your obligations:
- Comply with laws, regulations, and Platform rules, and do not engage in unlawful or prohibited activities
- Do not publish unlawful or false content or content that infringes the rights of others
- Do not place malicious orders, refuse deliveries, submit malicious negative reviews or complaints, or otherwise disrupt transactions
- Do not use technical means to attack or interfere with normal operation of the Platform
- Bear the costs associated with network access and device use
4. Platform Rights and Obligations
Platform obligations:
- Provide product sales, delivery, after-sales, and other services in accordance with law
- Disclose product information truthfully and accurately and protect consumers' right to know
- Take technical measures to ensure secure and stable operation of the Platform
- Protect users' personal information in accordance with law and maintain a complaint handling mechanism
Platform rights:
- Review and monitor registration information and transactions, and issue warnings, restrict transactions, freeze, or ban accounts that violate the rules
- Adjust product prices, inventory, and promotions in response to market conditions and regulatory requirements
- Adjust, suspend, or terminate certain services as business needs require, with advance notice where required by law
- Collect product prices and related service fees as agreed
5. Transaction Rules
Product listings on the Platform constitute invitations to make an offer. A sales contract is formed when you submit an order and payment succeeds.
If a product is out of stock, discontinued, or displayed with an obvious information error, the Platform may cancel the order and issue a full refund.
Ensure that the delivery address, contact person, and contact details are accurate. You are responsible for delivery failures caused by incorrect information.
The Platform bears the risk of loss during shipment; the risk transfers after receipt. Inspect the outer packaging and quantity when accepting delivery.
After-sales service is provided in accordance with the Platform's Return and Exchange Policy.
6. Intellectual Property
All intellectual property rights in the Platform's text, images, trademarks, software, page designs, and other content belong to the Platform or the applicable rights holders.
Without written permission, you may not copy, distribute, or commercially use Platform content or reverse engineer Platform systems.
By posting reviews, product photos, or other content, you grant the Platform a royalty-free, non-exclusive right to use that content.
7. Liability for Breach
If a user violates this Agreement, the Platform may restrict features, freeze or close the account, cancel orders, or take other measures depending on the circumstances. The user must compensate the Platform for resulting losses.
The Platform is not liable for service interruptions caused by force majeure, system failures, cyberattacks, government actions, or other causes not attributable to the Platform.
To the extent permitted by law, the Platform is not liable for indirect losses or loss of anticipated profits.
8. Changes and Termination
The Platform may revise this Agreement in accordance with law and will publish the revised version on the Platform. Continued use of the services constitutes acceptance of the revisions.
You may apply to close your account at any time. The Agreement terminates after account closure, but you remain responsible for conduct that occurred before closure.
The Platform may terminate this Agreement unilaterally if a user commits a serious violation, an account remains inactive for an extended period, or the Platform discontinues its business.
9. Dispute Resolution
The parties should first attempt to resolve disputes arising from this Agreement through consultation. If consultation fails, either party may bring proceedings before the competent court at the Platform's domicile.
10. Other Terms
The Platform may deliver notices through in-platform messages, SMS, email, announcements, or other means.
If any provision of this Agreement is invalid, the validity of the remaining provisions is unaffected.
II. Privacy Policy
1. General
This Policy applies to all services of this self-operated e-commerce Platform. By using the Platform's services, you agree to this Policy.
2. Information We Collect and How We Use It
| Scenario | Information collected | Purpose |
|---|---|---|
| Registration and sign-in | Phone number, account nickname / avatar | Create an account, verify identity, and authenticate sign-in |
| Order fulfillment | Recipient name, phone number, delivery address, and order information | Product delivery, order management, and after-sales support |
| Payment and settlement | Order number, payment status, and payment time | Complete transactions and reconcile payments |
| Identity verification | Legal name and government ID number, where needed | Compliance verification and risk prevention |
| Security and risk control | Device information, IP address, and activity logs | Prevent account theft, fraud, fake orders, and similar risks |
| Customer and after-sales service | Communication records and supporting evidence | Handle inquiries, complaints, and after-sales requests |
We do not store sensitive payment information such as your bank card password or payment password.
3. Information Sharing, Transfer, and Disclosure
Sharing necessary for fulfillment: We provide delivery information to logistics providers for shipment and order information to licensed payment institutions for settlement. We require our partners to maintain strict confidentiality.
Legal requirements: We provide information when lawfully required by judicial or administrative authorities.
Authorized consent: We provide information to a designated third party after obtaining your explicit consent.
Without your consent, we will not transfer or publicly disclose your personal information. In the event of a merger or acquisition, we will fulfill applicable notification obligations in accordance with law.
4. Information Storage and Security
We use encryption, access controls, data masking, and other measures to protect information security and maintain a data security management system.
If an information security incident occurs, we will promptly take remedial action and provide notice as required by law.
We retain information only for as long as necessary to provide the services. After account closure, it will be deleted or anonymized within the period required by law.
5. Your Information Rights
Access and correction: You may view and update your profile and delivery addresses in account settings.
Deletion: If we process your information in violation of applicable requirements, you may ask us to delete it.
Account closure: You may request account closure through customer service; requests are generally completed within 15 business days.
Withdrawal of consent: You may withdraw consent for non-essential information processing through customer service. This does not affect processing already carried out.
6. Cookies and Similar Technologies
To improve your browsing experience, we use cookies to remember sign-in status, cart contents, and preferences.
You can manage or clear cookies through your browser. After clearing them, some features may require you to sign in again.
7. Protection of Minors
Children under the age of 14 may use the services only with the consent of a guardian.
We process minors' information only where permitted by law and to the extent necessary. Guardians may contact us to verify or delete such information.
8. Policy Updates and Contacting Us
Revisions to this Policy will be published on the Platform. Continued use constitutes acceptance of the revised version.